Privacy Policy
Effective Date: September 05, 2025
STR Helpers LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you communicate with us, including through phone calls, SMS/MMS text messages, email, or other contact methods.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Property details, maintenance or repair requests, and related service records.
- Communication Data: Call logs, text messages, emails, and other communications exchanged with us.
- Payment Information: Billing address, payment preferences, and transaction details (when applicable).
How We Use Your Information
We use your information to:
- Respond to service requests and schedule vendor appointments.
- Contact property owners, vendors, or customers regarding services.
- Provide confirmations, updates, and follow-ups.
- Improve our services and operations.
- Maintain billing, accounting, and compliance records.
Sharing of Personal Information
We share information only in limited circumstances:
- Vendors and Contractors: With technicians or contractors who perform work on properties at your request.
- Service Providers: With third-party platforms (e.g., Talkroute) that support our business communications.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Operations: In the event of a business transfer such as a merger or acquisition.
We do not sell or rent personal information to third parties for marketing purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Text Messaging and Consent
- Consent & Opt-In: By providing your phone number and opting in, you consent to receive text messages and to the use of your information as described in this policy.
- Opt-Out: You may opt out of non-essential text messages at any time by replying “STOP” to any message.
- Confidentiality: Text message opt-in data and consent will not be shared with third parties.
Data Security & Retention
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. Information is retained only as long as necessary to provide services or as required by law.
Your Rights
- You may opt out of non-essential communications.
- You may request updates, corrections, or deletion of your personal information by emailing [email protected].
Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date.
Contact Us
STR Helpers LLC
119 Sea Eagle Ln, Santa Rosa Beach, FL, 32459
Email: [email protected]
Phone: (850) 974-8252